True North Scaffolding provides domestic, commercial and specialist scaffolding services in Liverpool, Merseyside and surrounding areas. For the purposes of UK data protection law, True North Scaffolding is responsible for deciding how and why personal information collected through this website and our business activities is used.

If you have a question about this privacy policy or about personal information we hold, contact us using the details shown on this page.

We may collect information you provide directly to us when you request a quotation, contact us by telephone, email, WhatsApp, social media or a website form, arrange a site visit, instruct us to carry out work, send photographs or documents, or otherwise communicate with us.

This may include your name, telephone number, email address, correspondence, site address, postcode, billing details, project information, preferred dates, photographs, access information and any other details reasonably required to assess, quote for, arrange or carry out scaffolding work.

Where you act for a company, contractor, landlord, managing agent or other organisation, we may also process your job title, employer or organisation name and business contact details.

We may collect limited technical information relating to use of our website, such as IP address, browser or device information, security logs and basic server logs, where this is generated by the website or hosting infrastructure.

Most personal information is obtained directly from you. We may also receive information from another person involved in a project, such as a property owner, contractor, managing agent, builder, roofer, employee, supplier or other project contact.

Where information is obtained from another source, we use it only where there is a legitimate and lawful reason to do so, for example to contact the relevant person about access, scheduling, quotation or delivery of a project.

We may use personal information to respond to enquiries; assess whether we can undertake work; prepare and discuss quotations; arrange surveys and site visits; schedule erection, inspection, alteration or dismantling; communicate about access and site requirements; provide the services you have requested; administer payments and records; manage complaints or disputes; and keep appropriate health, safety, insurance, tax and business records.

We may also use information to protect the security of our website and systems, prevent fraud or misuse, establish or defend legal claims, comply with legal and regulatory obligations, and manage our business relationships with customers, suppliers and contractors.

The lawful basis we rely on depends on why we are using the information. We may process information because it is necessary to take steps at your request before entering into a contract, because it is necessary to perform a contract, because we must comply with a legal obligation, or because we have a legitimate interest in operating and protecting our business and responding to genuine enquiries.

Where we rely on legitimate interests, those interests may include communicating with customers and project contacts, administering our services, maintaining records, improving business operations, protecting property and systems, and establishing or defending legal rights. We consider whether those interests are overridden by the rights and interests of the individual concerned.

Where consent is the appropriate lawful basis, you may withdraw that consent at any time. Withdrawal does not make earlier processing unlawful.

We do not ask customers to provide special category personal data through this website. If sensitive information is provided to us unexpectedly, we will only use it where there is a valid legal basis and where it is reasonably necessary for the relevant purpose.

Photographs supplied with a quotation request may contain personal information or identifiable features. We use them to understand access, elevations, site conditions and the scope of work.

We will not intentionally publish customer-supplied photographs for marketing merely because they were provided for a quotation. Where project photographs are used for portfolio, website or social-media purposes, we will take reasonable steps to avoid publishing unnecessary personal information and will obtain permission where required.

We do not sell personal information. Where reasonably necessary, information may be shared with service providers and professional advisers who support our business, including website and hosting providers, email and communications providers, IT support, accountants, insurers, payment or banking providers, legal advisers, subcontractors or suppliers involved in delivering a project.

We may also disclose information where required by law, regulation, court order or a competent authority, or where reasonably necessary to protect our legal rights, safety, property or the rights of another person.

Where another organisation processes personal information on our behalf, we expect it to use the information only for the relevant service and to protect it appropriately.

Some technology or communications providers may process or store information outside the United Kingdom. Where this happens and UK data protection law requires safeguards, we expect the relevant provider or transfer arrangement to use an appropriate lawful mechanism for the transfer.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any related legal, accounting, insurance, safety or dispute-resolution requirements.

Enquiries that do not proceed may be retained for a reasonable period so that we can respond to follow-up questions and maintain business records. Information relating to completed work may be retained for longer where needed for contractual records, guarantees, tax, insurance, health and safety, legal claims or other statutory requirements.

Retention periods may vary according to the type of information and the circumstances of the project. Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

We take reasonable organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. No website, email system or internet transmission can be guaranteed to be completely secure, so information sent electronically is provided at your own risk to the extent permitted by law.

Depending on the circumstances, UK data protection law may give you rights to request access to personal information we hold about you, ask for inaccurate information to be corrected, ask for information to be erased, request restriction of processing, object to certain processing, and receive certain information in a portable format.

Where processing is based on consent, you may withdraw consent. Where processing is based on legitimate interests or concerns direct marketing, you may have a right to object.

These rights are not absolute and may be subject to legal exemptions. We may need to verify your identity before responding to a request.

We may contact existing or prospective business contacts about our services where permitted by law. Where consent is required for electronic marketing, we will seek it before sending that marketing. You can ask us to stop marketing communications at any time.

Operational communications about an enquiry, quotation, booking or active project are not marketing and may still be sent where necessary to provide the requested service.

Our website may contain links to third-party websites or social-media platforms, including Instagram or WhatsApp. Those services operate independently and have their own privacy practices. We are not responsible for the privacy notices, content or security of third-party services.

We do not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

Where information is needed to assess a site, provide a quotation, arrange access, enter into a contract or carry out work, we may be unable to proceed if that information is not provided.

If you have concerns about how we use personal information, please contact us so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Details of how to contact the ICO are available on its official website.

We may update this privacy policy from time to time to reflect changes to our website, services, suppliers, legal obligations or the way we use information. The current version will be published on this page with an updated revision date.